1. You have a maximum of 30 days to make returns. You must send back and postmark your return packages within 30 days after the purchase date. No returns made after 30 days from the purchase date will be accepted.
2. Shipping Fee: If the product arrives damaged, different, or not working, Jollynova.com will cover the return and exchange shipping fee. For returns or exchanges due to personal issues, the customer will need to cover the return shipping fee.

What should I do if I need to request a return & exchange?

To initiate a return & exchange, please contact our customer service team (service@jollynova.com) for an assessment. Upon approval, the return address will be emailed to you. Please note, items must be shipped back to the address provided by customer service, NOT the address on your original delivery.

How will I receive my refund?

Refunds will be processed within 7 days after we receive your package. The refund will be issued to your original payment account, as per your request.

Important Notice:

• Considering the uniqueness of products, eyeglasses are custom-made products and cannot be returned or exchanged free of charge for non-quality issues.
• Please do not send your return to the sender's address on your package. This is not the return address and will affect the processing of your return. You should only send it to the address provided by our customer service.
• Please make sure you don't include non-Jollynova.com items by accident in your return package. We will not be responsible for sending back those items to you.

NOTE: If you have any issues with your return, you can contact Customer Support at service@jollynova.com.