Terms of service
Welcome to Jollynova.
By accessing or using our website, you agree to the following Terms of Service. Please read them carefully before placing an order or using our services.
1. General Use
By using this website, you confirm that you are at least the age of majority in your jurisdiction.
You agree not to use this website for any unlawful purpose or in violation of any applicable laws or regulations.
We reserve the right to refuse service, suspend accounts, or cancel orders at our discretion.
2. Prescription Eyewear
Jollynova offers custom prescription eyewear manufactured according to the prescription information provided by customers.
By placing a prescription order, you confirm that:
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The prescription information submitted is accurate and up to date
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The prescription was issued by a licensed eye care professional
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You are authorized to use the prescription information provided
Customers are responsible for verifying all prescription details before placing an order, including SPH, CYL, AXIS, ADD, and PD measurements.
Jollynova does not provide eye examinations, medical advice, diagnosis, or healthcare services.
We reserve the right to request additional prescription verification before processing certain orders.
3. Orders & Payments
All prices are listed in USD unless otherwise stated.
Payment must be completed before order processing and shipment.
Customized prescription lens orders may not be canceled once production has started.
We reserve the right to limit, reject, or cancel orders at our discretion.
4. Shipping & Delivery
Shipping and processing times are estimates only and may vary depending on prescription complexity, production schedules, customs processing, and carrier delays.
Jollynova is not responsible for delays caused by shipping carriers, customs authorities, or events beyond our control.
5. Returns & Exchanges
Please review our Return & Exchange Policy for detailed information regarding returns and exchanges.
Because prescription lenses are customized products, certain prescription orders may not be eligible for return unless defective or incorrectly manufactured.
6. Limitation of Liability
Customers are responsible for confirming prescription accuracy before placing an order.
Jollynova shall not be liable for issues caused by incorrect prescription information submitted by customers.
7. Privacy
Your use of this website is also governed by our Privacy Policy.
8. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of Hong Kong.
9. Contact Information
If you have any questions regarding these Terms of Service, please contact us: